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Frequently Asked Questions
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How do I cancel/ change my order?
Sadly we are not able to cancel/edit any orders once they have been paid. Our warehouse is operating automated to guarantee fast and error free shipping. However, you can exchange, or return any item using our returns center.
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How do I return/ exchange an item?
Please use the custom support we will help you out quickly.
just type your order number, and tell us the items you want to return.
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What if I need to change my address?
Once your order has been placed, we cannot make changes to your address anymore. If you made a mistake, or the the delivery was unsuccessful, please let us know. We can resend your parcel when it comes back to our warehouse.
If you need assistance tracking your order, please check out our tracking Link in your order confirmation.
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Do I have to pay customs duties if I order from outside the EU?
Please note that import taxes and customs fees may apply if you order from a non-EU country. To avoid unexpected costs, please check the import regulations for your country in advance.
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I got a different, damaged or defective item. What to do?